Food Related Issues

Do you take food safety seriously?
All of our workers have been trained in food safety. We follow the Chester County Health Department's recommendations for food safety and practice all ServeSafe recommendations. In fact, management is ServeSafe certified. Each station will be used for only one food type and all items are thoroughly sanitized after each session. Hand washing is required before the session, after coughing or sneezing, after using the restroom, and between stations. We have sneeze guards on all of our stations. All safety issues will be reviewed at the beginning of each session. Your safety and the safety of your families is very important to us.

How long should I thaw my meals?
Once frozen, the typical full size entree will require approximately 24-48 hours in your refrigerator to thaw completely. Never thaw your meals on the kitchen counter, they will become susceptible to bacterial growth. We also discourage thawing your meals in the microwave. If you thaw food in the microwave, cook it right away. Unlike food thawed in a refrigerator, microwave-thawed foods reach temperatures that encourage bacterial growth.

Where do I find cooking instructions for my meals?
There are two ways to find cooking instructions for your meals. First, your meals should have labels with cooking instructions on them. If the labels have fallen off, just go to the web page titled Cooking Instructions and you'll find the instructions for each month's menu and some helpful tips for preparing your food!

Can I customize my meals? What about allergies?
At HomeCooked, you can customize your meals to suit your family's taste. Don't like garlic? Leave it out. Love cheese? Add a little extra. Because all meals may be customized, (leaving out any ingredient), most people with allergies will have no problem assembling at HomeCooked. Please review the menu descriptions on the web site and choose food appropriate for your dietary restrictions.

Do you have Vegetarian options?
We will always include at least vegetarian option on our menu. Those items are marked with a (V) after the description.

Do you provide nutritional information?
Our Nutrition page offers detailed nutritional information, such as calories, fat & carbohydrates for each item on our current month's menu.

Can I return my food?
For health and safety reasons, we cannot accept product returns of any kind. If you have an issue with a product purchased at HomeCooked or questions about our refund/return policy, please contact us.