Help Center

Entrees are available in two sizes, full and half.  Our full size entree contains 4-6 servings, and our half size entree contains 2-3 servings. A serving is approximately 4-6 ounces of protein (depending on the protein). Please note that some items such as slow-cooker meals are only available in the full (4-6) size. 

We can customize/omit ingredients to suit your family's taste in most dishes. This can include omitting ingredients you don’t like, or punching up the spice in our chili.  Please use the comments box to inform us of your preferences at the end of the order process.

We prepare almost everything in-house (from sauces to sides) to maintain strict quality control over our offerings. We strive to offer a wide variety of entrees so those with food allergies or dietary restrictions can find options on our menus. We are sensitive to food allergies and disclose common allergies under each meal on the menu and on our cooking labels. Our staff is trained with proper procedures to reduce the chance of cross-contamination; however, we do have common allergens present in our facility and occasionally they are used on shared equipment. We have many loyal clients who have allergies in their families, but we cannot guarantee with 100% certainty that an allergen is not present. 

We use only high-quality ingredients from sources that provide reliable foods that meet or exceed our high standards, but we do not currently source organic foods. We strive to use the most natural ingredients available so we can consistently deliver quality, delicious choices for your family at an affordable price. We are always looking to evolve our menu, ingredients and sourcing to best meet the needs of our customers so let us know what’s important to you. 

Yes! We always include 3 or more vegetarian options on our menu. Every month we offer Vegetarian Mexican Tortilla Lasagna due to its popularity but have other yummy vegetarian options as well. In addition we often offer vegetarian soups and additional vegetarian options in our grab & go cases. Call us at 610.647.1002 to find out what is available to pick up today for dinner tonight! 

Yes. Nutritional information is available on the menu item detail pages and we’re working on adding it to our cooking labels as well.

Items from our “Grab & Go” cases at our Paoli shop are available both refrigerated or frozen. Pick up and delivery orders are prepped fresh and then frozen, with the exception of our seafood which comes in frozen and we keep it frozen for you.  If you would like us to keep a meal or two refrigerated to enjoy within 24 hours of when you receive it, please let us know in the comments section of your order.  For the best experience and quality we recommend all meals be frozen for delivery orders. 

Most thawed meals can be cooked in fewer than 35 minutes– some in as few as 10 minutes.  Meals cooked from frozen can take up to 75 minutes in the oven.  For specific cooking times, please refer to the meal detail pages on our menu (link).

In most cases half size meals come either in gallon size zipper bags or in 9" round pans, approximately 2" high. Full size meals come either in gallon size zipper bags or in "lasagna size" rectangular aluminum pans, 13x10x3." We freeze everything as flat as possible. We recommend storing all meals in your freezer except those you plan to use in the next 2-3 days.

If you need to cancel or reschedule, please call our shop at 610.647.1002.  If you notify us at least three days before your scheduled order, we’ll give you a store credit for your payment or can reschedule for another date. If you cancel fewer than three days before your order pickup/delivery we charge a $20 cancellation fee as we will have already ordered ingredients and possibly have made all or part of your order already. 

Want to make a change to your order? If it's at least three days before your scheduled order give us a call and we'll be happy to update your order. If it's fewer than three days call us and we'll do our very best to accommodate your change. 610.647.1002

We suggest bringing a large cooler to keep your food cold on your drive home, particularly if the food will be in transport for more than a few minutes. You do not need to bring a print-out of your order.

We regularly deliver to many areas in Montgomery, Chester and Delaware counties.  We also have special delivery dates to Ocean City, NJ, Newtown (Bucks County) and Lancaster.  To see if we deliver to your area, please visit our delivery order page (link).  Don’t forget to sign up for our newsletter (link) to receive a reminder before each delivery date to your area!

When you select delivery, our driver will bring them to your home for a fee, based on distance from our store.  Delivery fees start as low as  $8.99.   Deliveries usually happen mid-late afternoon – if you are not going to be home, please leave a cooler outside for our driver to fill (with ice packs on super hot days).  For larger orders, we suggest you leave 2 coolers. If you forget your coolers we will leave our coolers and charge your credit card a fee of $35/cooler.  This fee is refundable when coolers are returned. Coolers can be dropped at HomeCooked or left out for our driver when he/she is back in your area.   

You can place an order online on www.HomeCooked.net, in person or over the phone. On the site, click on "order now" and choose pick up or delivery. First time users will create a profile with basic contact info and preferred pick-up/delivery location, and then choose meals!  You can pay online at the time of your registration with Visa, MasterCard, Discover, Amex or a HomeCooked gift certificate for deliveries, or can choose the "pay in store" option for pick up orders. You can also pay us with cash or a check either in advance or when you come in for your pick up. If you pay by credit card on our website, we do not save your credit card information after processing for your security.

For health and safety reasons, we cannot accept product returns of any kind. If you have an issue with a product purchased at HomeCooked or questions about our refund/return policy, please contact us.

We've updated the way that we issue our gift cards, so some of our older ones needed to be brought up to date. 

If you are having trouble redeeming yours, please try adding two zeros (00) to the end of the code you already have.

Campers should wear closed toe shoes such as sneakers. No open toe shoes, sandals, crocs or flip flops allowed. Campers will have aprons to wear while at camp, but stains from ingredients are possible so do not have campers wear special clothing. -Long hair should be in a pony tail, bun or pulled back to reduce chance of hair getting into food. No spaghetti strap shirts or bathing suits. Shorts/pants and t-shirts are encouraged.

HomeCooked is a facility that uses ingredients that contain peanuts, tree nuts, soy, dairy, gluten, corn, seafood and other allergens. If a camper has an allergy we will do everything we can to avoid the camper coming into contact with it, but cannot offer a 100% guarantee. Regrettably, we deter campers with gluten or dairy allergies from attending as projects often include ingredients with those allergens. We apologize for any inconvenience. During summer camp or workshops we will not use peanuts, tree nuts or seafood in our projects, but they may be found in our facility.

Our parties are designed to entertain guests 6-12 years of age. 

We limit parties to 16 participants and ask that at least 1 parent/guardian (but no more than 4) remain at HomeCooked during the party.